We created this page to show a small taste of the nuttiness our staff deals with. Example: Tenant is moving in and requested to meet us early at our office, which we did, we were in the office an hour early. Tenants shows up early, and our team is here meeting with him. Tenant proceeds to leave us a review for not being in the office early, when he is actually sitting in our office, on the couch, an hour before we open. Some people are just Nuts.

NUTS

Approval Amnesia: When Owners Forget Their Own Yes

By David Cota Monday, February 3, 2025

We love our owners. Really, we do. But sometimes, they hit us with a case of selective memory loss.Case in point: An owner approved a repair, green-lit the vendor, and everything was set. But once the invoice arrived? Suddenly, they swore they never approved a thing and...

The Case of the ‘Ignored’ Maintenance Request

By David Cota Monday, February 3, 2025

Some tenants demand immediate attention. Others? They demand it while completely ignoring reality.One tenant called in, furious, claiming we never sent anyone to address her maintenance request. No vendor, no response, no one taking her seriously. Sounds terrible, right?Exce...

Boiler Room: The Roof Caved, and So Did We

By David Cota Thursday, January 16, 2025

In today’s episode of "Why Did You Think This Was Okay?", a tenant decided their living room was the perfect spot for a commercial boiler. Yes, you read that right—a boiler designed for industrial spaces, just chilling (or, rather, heating) in the ...

Breaking News: Not How You Enter Your Home

By David Cota Thursday, January 16, 2025

When one of our tenants found himself locked out, he skipped the logical solutions and went straight to breaking a window to get back in—then boarded it up like some kind of home improvement project gone wrong.We appreciate the initiative, but smashing your own window isn&#...

The Great Backyard Shrink

By David Cota Thursday, January 16, 2025

An owner proudly listed their rental as having a fenced backyard — great for pets and privacy! Except, when tenants arrived, they were greeted by… a two-foot fence. Not quite what anyone had in mind.Keeping pets in? Nope. Keeping nosy neighbors out? Also nope. The pe...

Check, Please!

By David Cota Wednesday, September 11, 2024

When a tenant called asking if we needed his forwarding address, you could almost hear the wheels turning. Where should we send the check if we don’t have it? Should we use a message in a bottle or maybe a smoke signal? Here’s hoping his new place comes with a sense o...

Unexpected Quality Control

By David Cota Tuesday, September 3, 2024

In an unusual twist of civic duty, a houseless gentleman, stationed in a tent outside one of our properties, gave us a ring on his cell to report a pressing issue: unclean stairs. Yes, that’s right—our unexpected inspector wasn’t just passing through; he was pas...

Fence and Furry Surprises

By Devon Abbott Friday, August 16, 2024

Our landscapers thought they’d seen it all—until they hit a brand-new fence and a surprise puppy party at one of our properties. Ten tiny tail-waggers greeted them with wagging enthusiasm, but adorable as they were, these pups weren’t on the guest list. Looks li...

Mistaken Message

By Devon Abbott Friday, July 12, 2024

Our routine text about an upcoming six-month inspection received a panicked reply not meant for us: "Hey Joe, we need to get the dog out of here, they are coming to do an inspection." Looks like someone thought they were texting their roommate!

The Phantom Pet

By Devon Abbott Thursday, July 11, 2024

A tenant received a violation notice for unauthorized pets and was quite offended, insisting no pets lived there. Yet, during a routine video inspection, evidence of a cat, complete with toys and a cat tree, was unmistakable. The twist? The tenant claimed the cat was just a tempo...

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